Founded in 1980 as an ad hoc group of tour guides for the "new Massey Hall", the Roy Thomson Volunteers today are a committed group of men and women who promote and support the ongoing activities at Roy Thomson Hall and Massey Hall.
Volunteers act as ushers at matinee and evening concerts, lead tours of both Roy Thomson Hall and Massey Hall and assist in the Hall's educational programs.
Ushers monitor the front doors, greet, direct and seat patrons, including those with special needs, prepare and distribute programs, and resolve complaints, concerns or inquiries with supervisory assistance. Ushers provide assistance in emergency situations such as patron health problems, safety hazards or evacuation. Ushers must meet certain physical requirements and undertake mandatory training.
Tour guides provide pre-booked group tours of both Massey Hall and Roy Thomson Hall. Tour guides will receive extensive training with the tour coordinator and will be paired with a more experienced guide until he/she is comfortable leading a tour on his/her own. Tour guides should have a warm, outgoing personality, good presentation skills and experience in handling people in mixed groups.
Share the Music Assistants
Share the Music is an educational outreach program that provides tickets to economically disadvantaged young people (age 8-18) to selected performances at Massey Hall and Roy Thomson Hall. The aim of the program is to enrich and inspire the lives of these youth through exposure to world class performing artists and related activities. The program includes educational components especially designed to enhance the concert experience for the young participants. Share the Music Assistants perform a variety of tasks pre- and post-concert under the supervision of a staff administrator.
All volunteers are expected to commit to a minimum of one year of regular service. The monthly commitment varies by position. All prospective volunteers must participate in orientation and training sessions prior to receiving their regular volunteer assignment. Training includes orientation of the facility, customer service training and training specific to the area in which they will be volunteering.
For More Information
For more information on becoming a Volunteer, please contact the Volunteer Liaison, Cathie Carlino, at (416) 593-4822 x322.